The short answer is months!  All our creations are packed in food safe, tamper evident containers to protect freshness during shipping and storage. When kept sealed and stored in a cool, dry place away from heat and humidity, unopened tubs can last for months. Once opened, always close the lid tightly to preserve freshness. Some settling during shipping is normal and does not affect quality.

Store your Fluffy Crunch in a cool, dry place away from direct sunlight and heat.

Keep the container sealed until ready to enjoy. Our airtight, tamper-evident tubs help protect the fairy floss from moisture and humidity.

Do not refrigerate or freeze, as condensation will cause the fairy floss to shrink and lose its texture.

For best experience, enjoy within 7 days of opening. Unopened tubs will stay fresh for much longer when stored correctly.

Many of our fairy floss flavours are vegan friendly and gluten free. However, some flavours contain ingredients such as Nutella, Oreo, milk powders, or other allergens.

Please refer to ourallergen statement for more details. 

All colours and flavourings used in our fairy floss comply with Australian food standards. Many are vegan suitable, but we recommend checking specific flavour ingredients if you have dietary requirements or allergies.

If you have a specific allergy concern, please contact us before ordering and we will be happy to help.

Fluffy Crunch is gourmet because we use real ingredients, original flavour creations, and premium production methods.

Our fairy floss is made in small batches using high quality sugar, natural flavourings, and real toppings such as freeze-dried fruit, honeycomb, cookies and Nutella just to name a few. Each flavour is carefully developed to deliver a unique taste and visual experience.

Unlike traditional fairy floss, Fluffy Crunch is designed for gifting, events, and special moments. Our sealed containers help preserve freshness and allow our creations to be enjoyed long after production.

Since 2016, Fluffy Crunch has been known for transforming fairy floss into a premium, modern confectionery experience.

Our fairy floss is made using ingredients that are halal-suitable and kosher-suitable, including sugar, flavourings, and colours that do not contain animal-derived ingredients.

However, Fluffy Crunch is not halal certified or kosher certified, and our facility is not formally certified by a religious authority.

If you have specific dietary requirements, please refer to our ingredient lists or contact us and we will be happy to assist.

Yes. We now focus on a select number of major festivals and events each year, mainly in Sydney, as well as key locations across NSW and the ACT.

These events often feature our exclusive limited-edition flavours and creations that are not available online.

The best way to find out where we will be next is by following us on Instagram or joining our email list, where we announce upcoming events and special releases.

Our standard size tubs found in our "Build a Box" section are 50g while our petite tubs found in our Fairy Floss Countdown Box (Advent Calendar) and our party favours are 15g.

Fluffy Crunch is Australia's most awarded fairy floss brand having won over 25 medals since 2018, as recognised by the Sydney Royal Fine Food Show. In Australia we refer to the magical fluffy creation of spun sugar as fairy floss. It's also know as cotton candy in the USA and Canada, while the United Kingdom refers to it as Candy Floss.

Refunds and replacements are handled in accordance with Australian Consumer Law.

If your order arrives damaged, incorrect, or faulty, please contact us within 48 hours of delivery with your order number and photos so we can assist you.

Due to the nature of our food products, we do not accept returns for change of mind.

For full details, please see our Returns Policy here:

https://fluffycrunch.com.au/pages/returns

Yes. All Fluffy Crunch fairy floss is handmade in Sydney, Australia, using locally sourced and imported ingredients that meet Australian food safety standards.

Yes! Each creation will feature a  Fluffy Crunch label on one side with a nutritional information panel on the other side? click our current Magazine for more info: https://mobimag.co/party-favours-october/party-favours-winter-magazine-2025/1

Yes. The minimum order is 20 Party Favours. That means you can only choose two flavours as each bundle comes in ten units. If you are having a smaller party then use the remaining favours as a yummy well deserved reward for yourself.

click our current Magazine for more info: https://mobimag.co/party-favours-october/party-favours-winter-magazine-2025/1

Things like our production schedule, the quantity you require, the design and printing time frames as well as postage timetables all influence the amount of notice that we require.

more info in this Magazine: https://mobimag.co/party-favours-october/party-favours-winter-magazine-2025/1

Yes. Our party favours can be personalised with your own custom label.

Simply choose your preferred flavour and colour, then follow the prompts on the product page to enter your message and upload your artwork or invitation if you have one. Our design team will create a label that matches your theme.

You can also provide your own finished artwork, or brief us on your event style and we will design the label for you.

For more inspiration and examples, visit our Party Favours Magazine:

https://mobimag.co/party-favours-october/party-favours-winter-magazine-2025/1

Yes. We supply Fluffy Crunch to retailers, event businesses, and distributors across Australia. If you are interested in becoming a wholesale partner, please complete our wholesale application form here:

https://fluffycrunch.com.au/pages/new-application

Once submitted, our team will review your application and provide our Wholesale Guide and pricing details.

Yes. We work with schools, charities, and corporate organisations across Australia and offer special pricing for fundraising events, bulk orders, and corporate gifting.

Fluffy Crunch tubs have a long shelf life and are sealed in tamper-evident containers, making them ideal for school fundraisers and large-scale distribution.

To enquire about fundraising or corporate pricing, please email us at hello@fluffycrunch.com.au with your organisation details, location, and estimated quantity. Our team will reply with pricing and options tailored to your needs.

We have supported many successful school and community fundraisers across Australia.

No! Currently we do not offer same day delivery or specific day deliveries. 

We spin fairy floss on a daily basis and have daily scheduled pick ups from our couriers. We aim to process your order within one business day. We dispatch from Sydney and based on your location if you refer to our delivery guidelines you can estimate how long it may take to arrive.