🔴🔴 RETUNRS, REFUNDS & REPLACEMENTS:

We understand that mistakes happen and sometimes orders are lost due to incorrect addresses provided by our customers. Unfortunately, we are unable to offer refunds/ returns or replacements for these lost orders. If a lost order is returned to us, please note that we will dispose of it unless you would like to pay for the additional shipping costs. However, we cannot guarantee that the product will be in good condition upon arrival, as Fairy Floss is delicate and repeated shipping may affect its quality. Shipping companies do not always handle returned packages with the necessary care, which may lead to damage.

In the event that there are issues with your tubs, such as damage or breakage during transit, or if the floss has shrunk due to mishandling, please notify us within 7 days of receiving your order so that we can arrange a replacement. It is important to reach out to us within this timeframe.

if the box is damaged broken ruined due to careless transit (only happened 3 times in 8 years) please notify us the same day you received this order, that way we can notify the shipping company, they wont respond for anything if we notify them 24 hours after the box is delivered to your location.

Please note that we do not offer refunds or replacements solely because you did not like a particular flavour.

If, by chance, you discover ants in your tubs (which has only occurred four times in the past eight years), and you wish to receive a replacement, please notify us on the day of delivery and provide images as evidence. Unfortunately, we are unable to address ant-related complaints that are reported after the day of delivery.