Want to get in touch? We’d love to hear from you!

We are a small family team personally handling every enquiry. For the fastest assistance, please try our instant options first:

⚡ Instant Order Tracking

Avoid the wait! Use the "Track my order" feature in our chat window (bottom right). Just enter your correct Order number and the correct Email address used at checkout for an immediate real-time update.

1. Direct Email (Preferred & Safest) 📧

Use email for order issues, quality concerns, or wholesale questions. Direct email is the safest way to ensure our reply doesn't get lost.

• Email: hello@fluffycrunch.com.au

• Response Time: Generally 2 to 48 hours. We reply personally, so if we are at an event, making floss, or sleeping, we may be a little slower to respond.

2. Live Chat 💬

Click the Chat icon for a quick conversation.

• Real People: We monitor the chat ourselves. We aren't always instant if we're away from our phones or busy packing orders.

• ⚠️ Triple-Check Your Email: You must provide your email at the start. Please ensure the spelling is 100% correct; if there is a typo, we will see your message but our reply will never reach you.

3. Contact Form 📝

You can use the form below, but please be extra careful with your email spelling. We receive many enquiries that we cannot answer because of a single typo.

4. Emergency Only 📞

Urgent issues? Call or text Paola (Mrs Crunch) on 0405 193 018. If we are making floss, we may miss the call, so please leave a text!