What is the Fairy Floss Advent Calendar?
Our 9th annual and world's first Fairy Floss Advent Calendar features 25 days of handcrafted gourmet fairy floss in 15g and 20g tubs, each with a little message on the window. At least 15 flavours are award winning.
Is it kid friendly?
Yes! It’s colourful, fun, and full of flavour. Some flavours might feel a bit more "grown-up," but it’s made to be enjoyed by all ages.
It’s like a sweet dessert in every tub, not just fairy floss.
Think about a gelato window display… yes, it’s all ice cream, but every flavour has something different going on, fun ingredients, textures, and a little surprise in each one.
Great for kids, teens, families, even aunties grabbing five at once for all the nieces and nephews,(And yes, Paola’s MIL still expects one every year!) offices, Imagine opening a new window each day in December with your coworkers! instant joy!
Why are Pre-Orders so early in the year?
To help us plan. This is a big project. Pre-sales show us how fast we'll sell out and whether we can justify a restock in time. The packaging is custom, bulky, and the minimum order is 2,000 units. Each calendar is a box, two insert parts, and a shipping box, so a run like this takes close to 20 pallets of packaging. Pre-orders also help us fund those stock decisions.
Ordering early is what makes a second run possible.
Will the price change later on?
At this stage we are not planning to order more boxes. We are still waiting on quotes and do not have a final answer yet.
The current price is set for the boxes we have on hand. We have been going through them one by one since the last two pallets from 2025 were found to be faulty, so we are being very careful about what we can actually sell.
If we decide to invest in more boxes, we will know by mid August at the latest. If that happens, the price will change since boxes will not be the same price as when we ordered in bulk back in 2024. However, if you are on our early access list, we will make sure you get an exclusive early bird code to lock in the best rate available.
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If you stop opening them, our system might stop sending future emails. In that case, just find an old email, hit unsubscribe, and then subscribe again to reset it. Easy!
Can I choose the flavours?
Not for this one, the Advent Calendar is a set box, carefully curated and packed to a tight schedule, so we’re not able to make changes or swaps.
What if I can’t have or don’t like some flavours?
We get it! Each tub is clearly labelled with allergen info. Most are gluten free and vegan friendly, but a few may contain ingredients like pistachio, hazelnut or cookies.
Alcohol? Halal? Kosher?
No alcohol (even if it sounds like a cocktail). Not certified halal/kosher, but we use certified ingredients.
Can I order more than one Advent box?
Yes, of course. If they're all going to the same address, order them together and you only pay one shipping fee.
Ordering more than one? Send them to the same address and you only pay one shipping fee, whether that's one calendar or five.
Can I send to multiple addresses?
Yes, of course. You'll just need to place a separate order for each address, since each one is packed and dispatched on its own schedule.
Can I add other gift boxes?
Yes, but a second shipping fee applies. Gift boxes are dispatched straight away, while your Advent Calendar stays scheduled for its November dispatch. Holding gift boxes until November would stop us releasing limited edition flavours through the year.
Will it shrink or get damaged?
It shouldn’t, if kept cool and dry. But if transit is rough, a tub might shrink or crack. Open your box on arrival, we’re adding stickers as a reminder!
We dont want you to hide it under the bed and only find out if there was an issue so late in December.
If there’s an issue, email us photos within 48 hours of delivery, and we’ll happily sort it out for you.
We want the chance to fix anything, but we can’t help if we hear about it weeks or months later in a review 😉
How long does it last?
Unopened tubs last until end of January 2027. Once opened, enjoy it quickly or close the lid firmly until it clicks so no air gets in, and that way you have a secret stash for a bit more.
Advent Calendar Shipping Info:
Advent Calendar orders have a standard flat rate shipping fee of $9.95 If you add any other gift boxes (not an Advent Calendar), an additional standard flat rate of $9.95 will be applied at checkout.
Please note: the Advent Calendar is a Pre-Order. Any other gift boxes in your order will be dispatched right away, while the Advent Calendar will be scheduled for delivery later in November.
Is express post available?
No, the Advent Calendar is a large box. Express shipping for one can cost around $30 in Sydney and up to $120 outside Sydney. We stick to a planned schedule to keep shipping fair and affordable.
When do you dispatch?
Our schedule is set by location, furthest first.
Can i get mine earlier?
Not ahead of schedule, sorry. The calendars are packed fresh and dispatched in planned runs, so we can't send individual boxes early.
The one exception is a change of plans. If you're moving, travelling or away before December, tell us by 31 October with your order number and new address etc, and we'll place you in the right window for that location and time frame.
When will it arrive?
The date we dispatch is not the date it arrives. Transit takes a few days to a week or more depending on where you are, and remember we're sending from Sydney. We build the schedule so every box goes out in time to land before 1 December, as long as you ordered within your location's window.
Once your box is on its way, you'll get tracking by email. Please keep an eye on it. We can chase a delay or a lost parcel much faster than you can, but only if we know about it, so email us as soon as something looks off.
The earliest pre-orders always get priority and the best pricing available.
Can I pick it up?
Yes, from Peakhurst NSW 2209. Add “PICKUP” in your notes. We’ll refund shipping and give you collection options closer to mid to late November.
Going away? Changed address?
Email us as soon as possible with your order number. Once dispatched, no changes can be made.
Tracking issues or delays?
Let us know straight away, we’ll chase it up for you. Our goal is to get your calendar to you before December 1st.
That said, we can only take action if we know there’s an issue, so please check your tracking regularly, and if something seems off, flag it to us as soon as possible.
Couriers get busy Oct–Dec. Please check your tracking, and make sure your email and mobile number are correct.
Email hello@fluffycrunch.com.auor even easier use the chat on our website.
What if I didn't receive my order confirmation?
Nine times out of ten it's one of these:
Check your spam or promotions folder first, it's usually sitting there.
Check which email address you used at checkout. It's often different from the one you email us from, so search all your inboxes.
If it's still nowhere, there may be a typo in the email address entered at checkout.
Email us with your full name, the delivery address or mobile number you used, and roughly when you ordered, and we'll find your order and resend the confirmation to the right email.
What if it gets returned?
If a parcel is returned to us due to incorrect address details or a missed delivery, it often comes back weeks later and damaged. Because this is a perishable product, we may not be able to resend it, and a second shipping fee would apply. Please double check your address at checkout, and check tracking details once boxes are dispatched and you receive the tracking by email.
We know there’s a lot to take in, but that’s only because we care deeply about making this a smooth, magical experience for you.
Thanks for being part of our sweet little corner of the world, and for always supporting what we do. We don’t take it for granted, not for a second.
