Delivery Information*

Standard Delivery - FREE 

DELIVERIES

(❗️Last Updated 3rd Aug ❗️WE ARE SYDNEY BASED deliver ON WEEKDAYS (not public holidays)

Yes Our Shipping services continue to deliver to Melbourne and all VIC, however plan ahead of time.

A MESSAGE FROM OUR SHIPPING SERVICES PROVIDERS: COVID-19 Update: Due to the increased demand on delivery providers (reduced flights, lockdown restrictions, border closures etc) you may experience some pickup and delivery delays. We’re working as fast as we can to get your parcels delivered – thanks so much for your patience!

🛑Due to Covid-19 crisis all our shipping services from time to time are experiencing huge demands of orders since many services have switched to online   Plus lack of flights, reason why now Sydney orders could take 2 to 7 full business days to be delivered from the moment you order.

🟣Due to current demand to shipping services including Aus Post, we CAN NOT offer •*EXPRESS Shipping• OR *specific date delivery as there isn’t any guarantee for parcels to arrive in time as expected with those Express services.🟣 (*SYD Locations contact us to discuss some options we can offer).

🛑OUTSIDE of Sydney, METRO city areas NSW, VIC, QLD it could take 2 to ***10+ business days from the moment you order.  

WA Perth metro, TAS metro, SA metro could take a few more days.  NT metro areas could take 7 to 20 business days.

🔴🔴***PLEASE be aware that on normal circumstances schedules would run on time! But some locations in Australia, METRO OR NOT! are experiencing more delays! Due to lack of flights to deal with the demand and restrictions in place at many depots to comply with social distancing rules.

🔴🔴🔴Signature on Delivery

  • CURRENTLY SHIPPING SERVICES ARENT OFFERING SIGNATURE ON DELIVERY DUE TO DISTANCING MEASURES.  If you don’t find it safe to leave the parcel unattended by the door if they don’t find you, please WRITE IN NOTES “DONT LEAVE UNATTENDED” or “SIGNATURE” this way we can pass this message to the shipping service to leave at a pick up pod close by for a later collection for your convenience.

                   THANK YOU FOR YOUR PATIENCE AND SUPPORT 

 

 

 

  • All products on our website include a Standard Delivery fee in the displayed price so you know immediately how much your purchase will be.  
  • We deliver within Australia Monday to Friday, (excluding public holidays) via Sendle. 
  • Orders received before 10 am are packed and processed for shipping the same day but may take 24-48 hours to dispatch. 

 

 

 

 

 

  • The majority of our Standard Delivery orders arrive within 2-3 days but in some cases it could take 3-5 days depending on your location. Sydney, Melbourne and Adelaide, generally take 2-3 business days while other states and remote areas may take up to 5-7 business days.
🟣Express Delivery •••❗️NO AVAILABLE for outside of Sydney❗️•••

🟣SYDNEY contact us for EXPRESS or Specific date OPTIONS.

  • Express Delivery is an additional ......and only applicable to major metro areas in the AUSTRALIA POST EPARCEL EXPRESS NETWORK.
  • The majority of Express Delivery orders will be delivered on the following business day if placed before 10 am Sydney time on a weekday.  
  • Products are delivered next business day to areas within the AUSTRALIA POST EXPRESS DELIVERY NETWORK, as per the post codes below. To confirm that your postcode is eligible please double check the listing below
  • If your delivery destination does not fit within the postcodes below the parcel will still be sent express but may take additional days to arrive.
  • Any post code below marked with * indicates a postcode where the service is only guaranteed within the central township / city centre, i.e. mostly regional areas where the post code covers a very larger area and only the central township / city centre fits within the Express delivery network.
  • Please note, deliveries are only made Monday to Friday and cut off times only apply to weekdays, i.e. any order made over the weekend will be dispatched on next business day (e.g. Monday) and delivered the following business day (e.g. Tuesday). 
  • Express Deliveries outside of Sydney and to some regional locations may take 2-4 business days, and deliveries may be made to the nearest post office.
POSTCODES FOR AUSTRALIA POST EXPRESS DELIVERY NETWORK 

ACT

Canberra 0200-0250, 2600-2639, 2900-2920

NSW

Sydney and suburbs 1000-1404, 1411-1920, 2000-2249, 2555-2574, 2740-2786

Gosford Region 2250-2263

Newcastle 2264-2310

Wollongong Area 2500-2530

VIC

Melbourne and suburbs 3000-3210, 3335-3338, 3340*, 3427-3429, 3750*, 3755*, 37572, 3765-3767, 3782, 3785-3796, 3800-3810, 3910-3915, 3930-3934, 3975-3977*, 8000-8899

Geelong and suburbs 3211-3220

Ballarat 3350, 3353-3356

Bendigo 3550, 3552-3556

Shepparton/Mooroopna/Kialla 3629-3632*

Seymour 3660-3661

Latrobe Valley 3825, 3840-3844

QLD

Brisbane 4000-4209

Gold Coast 2484-2490, 4210-4299, 9726

Booval/Ipswich Areas 4300-4305

City of Toowoomba 4350

Strathpine/Caboolture 4500-4510, 4520

Sunshine Coast Areas 4550-4601

Maryborough City 4650*

Hervey Bay 4655

Bundaberg City 4670*

 SA

Adelaide 5000-5199, 5800-5999

TAS 

Hobart area 7000-7019, 7050-7053, 7055, 7172*, 7892

Launceston 7248-7325

WA

Perth CBD 6000-6005, 6800-6899

 

Party Favours - Personalised Orders
  • When placing orders for Party Favours we give you the opportunity to select the date of your event.
  • Most orders will be delivered to you 3-7 business days before your event. 
  • If you require the order early for peace of mind please mention this in the comments section. 
Authority to Leave
  • In the Shopping Cart section of the website, before you can commence check out your are required to tick the AUTHORITY TO LEAVE option. 
  • By Selecting the Authority to Leave option, you subsequently agree to our "TERMS" and give us and our shipping provider permission to leave your parcel unattended by the front door - this is known as an "authority to leave". 
  • This allows us to leave the parcel at the address provided, without a signature when the parcel is delivered. 
  • You may also provide additional instructions when requesting an authority to leave, eg, leave at front door, leave at back door, leave with reception. You can do this in the "Special Delivery Instructions" comment box.
🔴🔴🔴Signature on Delivery
  • CURRENTLY SHIPPING SERVICES ARENT OFFERING SIGNATURE ON DELIVERY DUE TO DISTANCING MEASURES.  If you don’t find it safe to leave the parcel unattended by the door if they don’t find you, please WRITE IN NOTES “DONT LEAVE UNATTENDED” or “SIGNATURE” this way we can pass this message to the shipping service to leave at a pick up pod close by for a later collection for your convenience.
  • You are responsible for checking EMAILS (including junk emails) regarding tracking details from our Shipping Company, which will be sent once shipping is booked by us.
  • Please note that if the shipping company doesn't find any one to Sign on Delivery (if you didn't Authorise to Leave), you will need to reschedule delivery directly with the shipping company (at no cost to you)
  • In some cases for your own convenience, the shipping company will arrange for you to pick up the box at a news agency or another place of business near you.     

Delivery of Alcohol
  • Fluffy Crunch boxes that contain alcohol must be signed for at delivery by someone over 18 years of age.
  • Authority to leave parcel unattended will not apply to these deliveries.
  • Proof of age and a signature will be required. 
Delivery tracking
  • You will receive a dispatch notification email when your order leaves our warehouse. This will include a tracking link directing you to the courier's website that will allow you to track the progress of the delivery.
Delivery Delays
  • On rare occasions, circumstances beyond our control may result in a Fluffy Crunch box arriving late or damaged. 
  • We aim to ensure fast and efficient delivery but can not guarantee that your gift will arrive without incident. 
  • Our courier providers can not offer us a 100% guarantee even with Express Post services. 
  • Wherever possible we will implement a tracking process and will follow up promptly with delivery services once you have contacted us with a query.

Should for any unforeseen circumstance outside of our control a delivery not be attempted next business day we’ll refund the express delivery component of your order. To be eligible your order must have been placed before cut off time, fit all the above postcode/destination criteria and you will need to contact us within two days of the delivery date.

Please contact us on  hello@fluffycrunch.com.au for all delivery inquiries.