Delivery Information*

Standard Delivery - FREE 

DELIVERIES

(❗️We are “SYDNEY” BASED, deliver ON WEEKDAYS (not public holidays)

Yes Our Shipping services continue to deliver Australia Wide, however plan ahead of time.

As from March 2021 to May 2021

🛑Due to C0vid-19 crisis and weather disaster in some parts of Australia, all our shipping services from time to time are experiencing huge demands of orders since many services have switched to online, reason why now SYDNEY orders could take 2 to 8 full business days to be delivered from the moment you order.

🟣Due to current demand to shipping services including Aus Post, we CAN NOT offer •*EXPRESS Shipping• OR *specific date deliveryas there isn’t any guarantee for parcels to arrive in time as expected with those Express services.

🟣 (*SYD Locations contact us to discuss some options we can offer).

🛑OUTSIDE of Sydney METRO city areasNSW, VIC, QLD, SA METRO major cities it could take 2 to ***15+ business days from the moment you order.  

WA,  TAS major metro cities could take 5 to ***20 Business days, NT areas could take 10 to ***25 business days 
for deliveries to arrive.

all 6 States RURAL areas and/or OUTBACK areas it could take 5 to ***25 Business days for deliveries to arrive.

🔴🔴***PLEASE be aware that on normal circumstances schedules would run on time! But some locations in Australia, METRO OR NOT are experiencing more delays! Due to lack of flights to deal with the demand and restrictions in place at many depots to comply with social distancing rules.

🔴🔴🔴Signature on Delivery

  • CURRENTLY SHIPPING SERVICES ARENT OFFERING SIGNATURE ON DELIVERY DUE TO DISTANCING MEASURES.  If you don’t find it safe to leave the parcel unattended by the door because they cant find you, please WRITE IN NOTES “DONT LEAVE UNATTENDED” or “SIGNATURE” this way we can pass this message to the shipping service to leave at a pick up pod close by for a later collection for your convenience.
  • All products on our website include a Standard Delivery fee in the displayed price so you know immediately how much your purchase will be.  
  • We deliver within Australia Monday to Friday, (excluding public holidays) via Sendle. 
  • Orders received before 10 am are packed and processed for shipping the same day but may take 24-48 hours to dispatch. 

A MESSAGE FROM OUR SHIPPING SERVICES PROVIDERS: COVID-19 /Xmas Season Update: Due to the increased demand on delivery providers (reduced flights, lockdown restrictions, border closures etc) you may experience some pickup and delivery delays. We’re working as fast as we can to get your parcels delivered – thanks so much for your patience!

THANK YOU FOR YOUR PATIENCE AND SUPPORT 

Delivery of Alcohol
  • Fluffy Crunch boxes that contain alcohol must be signed for at delivery by someone over 18 years of age.
  • Authority to leave parcel unattended will not apply to these deliveries.
  • Proof of age and a signature will be required. 
Delivery tracking
  • You will receive a dispatch notification email when your order leaves our warehouse. This will include a tracking link directing you to the courier's website that will allow you to track the progress of the delivery.
Delivery Delays
  • On rare occasions, circumstances beyond our control may result in a Fluffy Crunch box arriving late or damaged. 
  • We aim to ensure fast and efficient delivery but can not guarantee that your gift will arrive without incident. 
  • Our courier providers can not offer us a 100% guarantee even with Express Post services. 
  • Wherever possible we will implement a tracking process and will follow up promptly with delivery services once you have contacted us with a query.
Please contact us on  hello@fluffycrunch.com.au for all delivery inquiries.