🎅🏻 CHRISTMAS SALE ON NOW !!!🎄 Dispatching orders placed till the 19th Dec, then we are CLOSED.

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🎅🏻 CHRISTMAS SALE ON NOW !!!🎄 Dispatching orders placed till the 19th Dec, then we are CLOSED.

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    Delivery Information*

    DELIVERIES

    We are “SYDNEY” BASED.  We dispatch AUSTRALIA WIDE.

    🎄🎅🏻 NOV-DEC Information (updated 5th Dec 2023):

    🎄🎅🏻⏰⏳🎄 Any orders placed after the 19th December 2023
    will be dispatched the week of the 8th January 2024.
    Common question this time of the year... 
    ❓can my order arrive before xmas❓
    answer: it all depends on your location in Australia, best option to pay EXPRESS service.
    EXPRESS service needs to be added "per box" you order, not per order, any order having multiple boxes and paying only one express option will be cancelled and refunded, EXPRESS post service is a expensive service and we get charged per volume, reason why we cant charge it as a flat rate for the whole order, it needs to be added per box you add in your order.  more information below.

     For Personalised petite “Party Favours” please check Delivery Information directly in the Party Favours section or check our Nov-Dec Magazine CLICK here to open MAGAZINE as different schedules apply. 

    For EXPRESS POST please Scroll DOWN to the bottom to find all info about EXPRESS services.

    For STANDARD & EXPRESS Deliveries:Once order is received, it will be processed to be ready to dispatch between 24 to 72 hours, please keep in mind its the 🎄🎅🏻 silly season and on some days the vans collecting the boxes, dont have enough room to take everything.

    For STANDARD regular time frames 🎄🎅🏻 Season:

    🛑 SYDNEY orders could take 1 to 15 full business days to be delivered from the moment you order.

    ➡️ 80% of Sydney orders are delivered between 1 to 4 business days from dispatched.

    🛑 OUTSIDE of Sydney

    METRO city areas,  NSW, VIC, QLD, SA, ACT major cities it could take 4 to ***19 full business days from the moment you order.  

    ➡️ 50% of orders to those locations are arriving between 3 to 6 business days from dispatched.

    🛑 WA,  TAS major metro cities could take 10 to ***28 full Business days,

    50% of orders to those areas are arriving between 8 to 12 business days from dispatched. 

    CURRENTLY extra DELAYS IN WA due to fires.

    🛑 NTareas could take 10 to ***28 full business days for deliveries to arrive.

    ➡️ 50% of orders to NT are arriving between 10 to 15 full business days from dispatched.

    🛑 all 7 States RURAL areas and/or OUTBACK areas it could take 8 to ***28 full business days for deliveries to arrive.

    ➡️ 50% of orders to rural areas arrive between 7 to 12 business days from dispatched.

    🔴🔴***PLEASE be aware that on normal circumstances schedules would run on time! But there are things out of our control that cause delays to different shipping services

    EXPRESS POST by AusPost.

    We have now on most offerings the EXPRESS option.  please note that if you choose the STANDARD shipping, you will be charged the flat rate Standard fee of $10.95 at check out, and if you choose the EXPRESS shipping, you will be added the EXPRESS fee (per box) + the STANDARD fee (flat rate for entire order) at Check Out. For more information please scroll down 🛑 for common questions regarding EXPRESS services.

    For EXPRESS Deliveries:  they take 1 to 3 business days for most METRO locations, however for some locations in AUS even metro, due to distance from Sydney they might take 2 to 6 business days during the 🎄🎅🏻 Season. WE CANNOT guarantee express deliveries on a specific date since AUS POST might encounter issues out of our control.

    🛑 It's a common QUESTION as to why there is an additional charge for EXPRESS  shipping per box. The answer is quite simple. The cost of sending one box of 4 tubs via EXPRESS  is significantly cheaper compared to sending 2 or 3 boxes in the same order. The prices for Post Office services, especially EXPRESS , have increased recently, and we cannot justify increasing the prices per box to accommodate orders that require EXPRESS.

    If we send one box of 8 tubs to most locations, it would cost around $24. However, if we send 2 boxes of 8 via  EXPRESS , it could cost even $65 to send the whole order. Our product doesn't weigh much, but it takes up a lot of volume. In  EXPRESS  shipping services, the charge is based on the volume of the box, unlike a flat rate standard service.  Sending a box of Fairy Floss via  EXPRESS  can cost a lot more to dispatch than sending a small box of jewellery or clothes.

    We understand that not all customers require  EXPRESS  shipping, and it would be unfair to increase the prices for those who do not require it. Hence,  EXPRESS  shipping will be charged per box required. We appreciate your understanding of our pricing structure.

     

    ⚠️⚠️⚠️⚠️⚠️SPECIFIC DATES and/or SAME DAY Delivery FOR SYDNEY orders:

    For SYDNEY: if you require an order on a specific day or same day delivery (if order confirmed before 9am) please CONTACT us by EMAIL with the full address, that way we can offer you an option (to 50% of Sydney locations).  By email we will confirm if we can arrange in time and how to add (PAY) the extra surcharge for the priority delivery service from GO PEOPLE (same day service)

    hello@fluffycrunch.com.au

    please EMAIL us if need to confirm a post code, some locations very close to us we can deliver ourselves same day or specific day without extra charge.

     

    🔴🔴Signature on Delivery

    • CURRENTLY SHIPPING SERVICES ARENT OFFERING SIGNATURE ON DELIVERY DUE TO DISTANCING MEASURES.  If you don’t find it safe to leave the parcel unattended by the door because they cant find you, please WRITE IN NOTES “DONT LEAVE UNATTENDED” or “SIGNATURE” this way we can pass this message to the shipping service to leave at a pick up pod close by for a later collection for your convenience.
    • All products on our website include a Standard Delivery fee in the displayed price so you know immediately how much your purchase will be.  
    • We deliver within Australia Monday to Friday, (excluding public holidays) via Sendle and Post Office, depending on size of box and location. 
    • Orders received before 12pm are packed and processed for shipping the same day but may take 24-48 hours to dispatch. 

     

    A MESSAGE FROM OUR SHIPPING SERVICES PROVIDERS: COVID-19 /Xmas Season Update: Due to the increased demand on delivery providers (reduced flights, lockdown restrictions, border closures etc) you may experience some pickup and delivery delays. We’re working as fast as we can to get your parcels delivered – thanks so much for your patience!

    THANK YOU FOR YOUR PATIENCE AND SUPPORT 

    Delivery of Alcohol
    • Fluffy Crunch boxes that contain alcohol must be signed for at delivery by someone over 18 years of age.
    • Authority to leave parcel unattended will not apply to these deliveries.
    • Proof of age and a signature will be required. 
    Delivery tracking
    • You will receive a dispatch notification email when your order leaves our warehouse. This will include a tracking link directing you to the courier's website that will allow you to track the progress of the delivery.
    Delivery Delays
    • On rare occasions, circumstances beyond our control may result in a Fluffy Crunch box arriving late or damaged. 
    • We aim to ensure fast and efficient delivery but can not guarantee that your gift will arrive without incident. 
    • Our courier providers can not offer us a 100% guarantee even with Express Post services. 
    • Wherever possible we will implement a tracking process and will follow up promptly with delivery services once you have contacted us with a query.
    Please contact us on  hello@fluffycrunch.com.au for all delivery inquiries.