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We are “SYDNEY” BASED. We dispatch AUSTRALIA WIDE.
NOV - JAN Information (updated 12th Nov 2024):
For Personalised petite “Party Favours” please check Delivery Information directly in the Party Favours section or check our Jan-Feb click ➡️ SUMMER MAGAZINE as different schedules apply.
For STANDARD & EXPRESS Deliveries:
For STANDARDservice:
🛑 SYDNEY orders could take 1 to 7 full business days to be delivered from the moment you order.
➡️ 80% of Sydney orders are delivered between 1 to 3 business days from dispatched.
🛑 OUTSIDE of Sydney
METRO city areas, NSW, VIC, QLD, SA, ACT major cities it could take 3 to ***10 full business days from the moment you order.
➡️ 50% of orders to those locations are arriving between 2 to 5 business days from dispatched.
🛑 WA, TAS major metro cities could take 8 to ***15 full Business days,
50% of orders to those areas are arriving between 6 to 10 business days from dispatched.
🛑 NTareas could take 8 to ***17 full business days for deliveries to arrive.
➡️ 50% of orders to NT are arriving between 8 to 10 full business days from dispatched.
🛑 all 7 States RURAL areas and/or OUTBACK areas it could take 7 to ***15 full business days for deliveries to arrive.
➡️ 50% of orders to rural areas arrive between 5 to 7 business days from dispatched.
🔴🔴***PLEASE be aware that on normal circumstances schedules would run on time! But there are things out of our control that cause delays to different shipping services like the Silly Season 🎄
EXPRESS POST by AusPost.
For EXPRESS Deliveries: they take 1 to 2 business days (from dispatched) for most METRO locations, however for some locations in AUS even metro, due to distance from Sydney they might take 2 to 4 business days (from dispatched). WE CANNOT guarantee express deliveries on a specific date since AUS POST might encounter issues out of our control.
🛑 It's a common QUESTION as to why there is an additional charge for EXPRESS shipping per box. The answer is quite simple. The cost of sending one box of 4 tubs via EXPRESS is significantly cheaper compared to sending 2 or 3 boxes in the same order. The prices for Post Office services, especially EXPRESS , have increased recently, and we cannot justify increasing the prices per box to accommodate orders that require EXPRESS, otherways even the customers that dont require EXPRESS would be paying extra, so we decided to add this cost as an extra only to the customers that require the EXPRESS service.
If we send one box of 8 tubs to most locations, it would cost around $15 to $25. However, if we send 2 boxes of 8 via EXPRESS , it could cost even between $30 and $75 to send the whole order. Our product doesn't weigh much, but it takes up a lot of volume.
In EXPRESS shipping services, the charge is based on the volume of the box, unlike a flat rate standard service. Sending a box of Fairy Floss via EXPRESS can cost a lot more to dispatch than sending a small box of jewellery or clothes.
We understand that not all customers require EXPRESS shipping, and it would be unfair to increase the prices for those who do not require it. Hence, EXPRESS shipping will be charged per box required. We appreciate your understanding of our pricing structure.
For SYDNEY: if you require an order on a specific day or same day delivery (if order confirmed before 9am) please CONTACT us by EMAIL with the full address, that way we can offer you an option (to 50% of Sydney locations). By email we will confirm if we can arrange in time and how to add (PAY) the extra surcharge for the priority delivery service from GO PEOPLE (same day service)
hello@fluffycrunch.com.au
please EMAIL us if need to confirm a post code, some locations very close to us we can deliver ourselves same day or specific day without extra charge.
🔴🔴 REFUNDS & REPLACEMENTS:
We understand that mistakes happen and sometimes orders are lost due to incorrect addresses provided by our customers. Unfortunately, we are unable to offer refunds or replacements for these lost orders. If a lost order is returned to us, please note that we will dispose of it unless you would like to pay for the additional shipping costs. However, we cannot guarantee that the product will be in good condition upon arrival, as Fairy Floss is delicate and repeated shipping may affect its quality. Shipping companies do not always handle returned packages with the necessary care, which may lead to damage.
In the event that there are issues with your tubs, such as damage or breakage during transit, or if the floss has shrunk due to mishandling, please notify us within 7 days of receiving your order so that we can arrange a replacement. It is important to reach out to us within this timeframe.
If the box arrived damaged for mistreatment from the Shipping Company, you need to notify us between 12 hours from DELIVERY TIME with images of the packaging showing the shipping label for us to be able to investigate with the Shipping company, unfortunately we wont get compensation if we launch the investigation after 12 hours from box delivered to you.
Please note that we do not offer refunds or replacements solely because you did not like a particular flavour.
If, by chance, you discover ants in your tubs (which has only occurred four times in the past eight years), and you wish to receive a replacement, please notify us on the day of delivery and provide images as evidence. Unfortunately, we are unable to address ant-related complaints that are reported after the day of delivery.
🔴🔴Signature on Delivery
THANK YOU FOR YOUR PATIENCE AND SUPPORT