Delivery Information*

Standard Delivery - FREE 

DELIVERIES

We are “SYDNEY” BASED.

Yes Our Shipping services continue to deliver Australia Wide, however plan ahead of time.

🛑Due to C0vid-19 crisis and weather events, all our shipping services are experiencing some delays from time to time.

For Personalised petite “Party Favours” please check delivery information in the party favours section, as different schedules apply. May And June are very busy months for us, and we are reaching capacity, reason why we need to stick to our minimum time required for PARTY FAVOURS orders (times requires in the party favours section).

In our Website we dont offer Express services, standard delivery is included in the price you pay. 

⚠️⚠️⚠️⚠️⚠️For Specific Date OR Same Day orders delivery in SYDNEY or Express services Outside of SYDNEY please scroll down for Options⚠️

for standard deliveries

⏰ If you order before 12 midday your order will be processed the same day (mon to fri) to be dispatched the same day or the next business day, unless shipping services are overwhelmed in the area and fail to pick up from us on time.

🛑 SYDNEY orders could take 1 to 10 full business days to be delivered from the moment you order.

➡️ 80% of Sydney orders are delivered between 1 to 3 business days from dispatched.

🛑 OUTSIDE of Sydney

METRO city areas,  NSW, VIC, QLD, SA major cities it could take 2 to ***12 Full business days from the moment you order.  

➡️ 50% of orders to those locations are arriving between 1 to 4 business days from dispatched.


🛑 WA,  TAS major metro cities could take 5 to ***20 full Business days,

50% of orders to those areas are arriving between 5 to 8 business days from dispatched. 

🛑 NTareas could take 8 to ***25 full business days for deliveries to arrive.

➡️ 50% of orders to NT are arriving between 8 to 12 full business days from dispatched.

🛑 all 7 States RURAL areas and/or OUTBACK areas it could take 5 to ***20 full Business days for deliveries to arrive.

➡️ 50% of orders to rural areas arrive between 5 to 12 business days from dispatched.

🔴🔴***PLEASE be aware that on normal circumstances schedules would run on time! But the current climate with a v!rus have created more challenges and some locations in Australia, METRO OR NOT are experiencing more delays! Due to lack of flights to deal with the demand and restrictions in place at many depots to comply with restrictions.

⚠️⚠️⚠️⚠️⚠️SPECIFIC DATES and/or SAME DAY Delivery FOR SYDNEY orders:

For SYDNEY: if you require an order on a specific day or same day delivery (if order confirmed before 9am) please CONTACT us by EMAIL with the full address, that way we can offer you an option (to 95% of Sydney locations).  By email we will confirm if we can arrange in time and how to add (pay) the extra surcharge for the priority delivery.

hello@fluffycrunch.com.au

please EMAIL us if need to confirm a post code, some locations very close to us we can deliver ourselves same day or specific day without extra charge.

⚠️⚠️EXPRESS OPTION OTSIDE OF SYDNEY:

For Outside of Sydney, if you require an Express service (express cannot guarantee arrival of the box on the day you require it) please email us with the address, that way we can confirm how much extra you need to add to your order to be dispatched Express.


🔴🔴🔴Signature on Delivery

  • CURRENTLY SHIPPING SERVICES ARENT OFFERING SIGNATURE ON DELIVERY DUE TO DISTANCING MEASURES.  If you don’t find it safe to leave the parcel unattended by the door because they cant find you, please WRITE IN NOTES “DONT LEAVE UNATTENDED” or “SIGNATURE” this way we can pass this message to the shipping service to leave at a pick up pod close by for a later collection for your convenience.
  • All products on our website include a Standard Delivery fee in the displayed price so you know immediately how much your purchase will be.  
  • We deliver within Australia Monday to Friday, (excluding public holidays) via Sendle and Post Office, depending on size of box and location. 
  • Orders received before 12pm are packed and processed for shipping the same day but may take 24-48 hours to dispatch. 

A MESSAGE FROM OUR SHIPPING SERVICES PROVIDERS: COVID-19 /Xmas Season Update: Due to the increased demand on delivery providers (reduced flights, lockdown restrictions, border closures etc) you may experience some pickup and delivery delays. We’re working as fast as we can to get your parcels delivered – thanks so much for your patience!

THANK YOU FOR YOUR PATIENCE AND SUPPORT 

Delivery of Alcohol
  • Fluffy Crunch boxes that contain alcohol must be signed for at delivery by someone over 18 years of age.
  • Authority to leave parcel unattended will not apply to these deliveries.
  • Proof of age and a signature will be required. 
Delivery tracking
  • You will receive a dispatch notification email when your order leaves our warehouse. This will include a tracking link directing you to the courier's website that will allow you to track the progress of the delivery.
Delivery Delays
  • On rare occasions, circumstances beyond our control may result in a Fluffy Crunch box arriving late or damaged. 
  • We aim to ensure fast and efficient delivery but can not guarantee that your gift will arrive without incident. 
  • Our courier providers can not offer us a 100% guarantee even with Express Post services. 
  • Wherever possible we will implement a tracking process and will follow up promptly with delivery services once you have contacted us with a query.
Please contact us on  hello@fluffycrunch.com.au for all delivery inquiries.