PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.fluffycrunch.com.au (the “Site”).
1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
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Identification Data: Name, date of birth, and gender.
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Contact Data: Billing address, shipping address, and email address.
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Payment Information: (Note: Payment processing is handled by third-party providers such as Shopify Payments, PayPal, etc. We do not store full credit card details on our servers).
2. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this information to:
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Communicate with you regarding your order or delivery updates.
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Screen our orders for potential risk or fraud.
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Provide you with information or advertising relating to our products or services (where you have opted in to receive marketing).
3. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
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Shopify: We use Shopify to power our online store.
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Google Analytics: To help us understand how our customers use the Site.
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Courier Partners: We share your name, address, and contact details with Australia Post, FedEx, and other third-party couriers to facilitate the delivery of your order.
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Compliance: We may also share your Personal Information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.
4. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. YOUR RIGHTS
If you are an Australian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
6. CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@fluffycrunch.com.au.
